Several years ago, I was faced with a blatant insult by my management at a federal agency. I naively followed the process for remedy and ended up in over my head because I’m not an attorney. I consulted with a dear friend, a retired federal personnel manager, who recommended Ms. Kitchens. After talking to Ms. Kitchens, I felt a load lift off me. She came into my situation during the last phase and took charge. She worked to prepare me for mediation and the depositions. She also prepared me and my witnesses for the administrative hearing. Her experience as a former government employment attorney provided invaluable knowledge. In the end, I settled with the government agency and received everything that I asked for at the beginning of the employee dispute process. Without Ms. Kitchens, I know my situation would have had a different ending. I always keep her number with me, because I never know when another situation may arise and if it does, I will be prepared.